timestamps in the cloud

[kyahwilde_462295483867320]

Why would the timestamps on uploads to the cloud be so far off? The clock on the camera is accurate, but some of the timestamps on the upload are before I even i bought the camera

[Reolink Lorenz]

@kyahwilde_462295483867320 Hello Kyah, thank you for the feedback. Please let us know more so we can better locate the issue.

Question 1. By saying the clock on the camera is accurate, do you mean the timestamp shown on the video is correct?


Question 2. On which platform do you watch the videos uploaded to the cloud, on the mobile app, or our website? Do you set your cameras, phone, and PC under the same timezone? If it is okay, you may take a screenshot of your cloud library like the image below. Of course, you may blur the video cover to protect your privacy.


Thank you in advance.

[user_588114403643419_588114403643419]

@kyahwilde_462295483867320 looks like "wrong timezone" somewhere