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    RLN16-410 firmware update - emails

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    • macorden_469979948302518
      macorden last edited by

      A few days ago I updated to the latest firmware and I am regretting it. Under the old firmware, the email notifications that were sent when motion was detected all had the same subject, which made for a nice simple thread to review in my inbox. Now with the new firmware, the email subjects are specific to the camera with date and time. Because of this, I no longer have one thread of emails, I have hundreds of individual emails.

      Is it possible to change the subject in the system or can you provide me with an older firmware I can rollback to?

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @macorden last edited by

        @macorden_469979948302518 It can't customize the subject now. If you want to get back to the previous firmware, you can try to provide your system information to us and we will send it to you. https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App

        macorden_469979948302518 1 Reply Last reply Reply Quote 0
        • macorden_469979948302518
          macorden @Reolink Fiona last edited by macorden_469979948302518

          @reolink-fiona It is a RLN16-410, Hw No. H3MB02.
          I don't know what firmware version I was on, I am currently on 2.0.0.4725_1724_20120700. I bought the unit September 1, 2017 and had not updated the firmware until this month.

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @macorden last edited by

            @macorden_469979948302518 You can try to download the firmware at this link.

            1 Reply Last reply Reply Quote 0
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