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Duo poe not showing both camera views only one side now ?

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Mike last edited by Mike_360416283046050

I got a couple of your duo POE cameras first at a problem was old firmware updated as told by you and it worked fine both cameras I unplugged one camera do use a different camera and when I plugged it back in it only sees one camera again? What can I do to get the other side back
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Reolink Fiona @Mike last edited by

@mike_360416283046050
You can try to delete the DUO camera on your NVR monitor. Then add the camera back and assign another channel for the DUO.
This is the guide to delete the camera on the NVR, https://support.reolink.com/hc/en-us/articles/900003769346-How-to-Delete-Offline-Camera-Information-on-Channel-Management-Page-via-Reolink-NVR-New-UI-.

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