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Hey! So I try to download the Timelapse I have running inside the app but when I have saved the file in the cache in my phone and press "download" the app crashes.Is there any workaround?I have a RLC-510ACan I download the timelapse anywhere else other than in the app?Thanks!
None? So the recorded time lapse I have is trapped inside the broken app? Any other way to extract the file?
@aglader85_450503121047736 Hi there, the timelapse will be stored in your SD card. You can take out your SD card and view the video with your SD card in PC.
@reolink-fiona Ok so thats the only solution? The app is broken?And another problem I have now is that I cant set the time-period I want it to record. If I set the time-period to be between 13-14 and press save the time is resetted to 07-18 ? How come?
@aglader85_450503121047736 the support promised me that in windows client version 8.8 will have implemented a sort of ftp-download of the time lapse vids....
@aglader85_450503121047736 Hi there, do you use the Android APP? You can try to use the Android APP v4.29.08, you can download it here, https://1drv.ms/u/s!AgGfxtcCOPV3e9Kb_bSPryu7uos?e=m9brU9.
@reolink-fiona I have downloaded 188.8.131.52 But i still cannot download the timelapse - the first time I got the error message something like download faied please try again and now the app just goes back to the camera screen
@aglader85_450503121047736 Olivia at Reolink has asked me to look in Android\data\com.mcu.reolink\cache\time_lapse_video ( i did so while having the time lapse video fully cached and playing in preview but paused )in there there seemed to be my time lapse split up into many pieces.
@friends_174085304365228 Have you contacted our support team and solved the issue? Welcome any update.
Hi guys, I'm going to have the same problem.I tried to downloaded from my Tablet, my Phone but I can't to download the timelapse.I tried to follow prevoius messages into the thread but doesn't work.How can I exctract the file?Thanks a lot,Antonio.
@antonio-deluca_370479119540428 You can find your time-lapse video if you have cached the video on the APP.Follow this path, Android\data\com.mcu.reolink\cache\time_lapse_video.You can also send your crash file to our support team for help.Follow this path, /android/data/com.mcu.reolink/files/reolink/crashData/crash.txt.Submit a request – Reolink Support
@reolink-fiona 2 player gamesThanks I had the same problem as @antonio-deluca_370479119540428 and now I got the video back following your instructions.
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