Password doesn’t work and Reo wants $150 to fix it

[susanne2512_105496920354996]

WTF?

All of a sudden my password no longer works.

I was just in the line with the Reolink help and after 20 minutes they come back and say they want $149.99 to fix my nvr and give me a new password. And update my software.

WTF???

[Cynthia_124785627824270]

We only have a support centre, and we will not ask for money when we provide customer service. It is free. I am afraid you meet the fraud company. If you have problems with the products, you could contact us at support@reolink.com, we will reply to you within 24 hours. You may also call us at +86-755-86717302 (UTC+8 08 am to 08 pm).

[susanne2512_105496920354996]

Cynthia; you have a scammer using your name.

When I googled Reolink phone number this came up. See picture
5354BED7-42D9-4198-BAB6-EFCA2DF2B5D6.jpeg

[Cynthia_124785627824270]

I'm afraid that this is not the Reolink official website. This is a spam website. Please contact us at support@reolink.com. You may also call us at +86-755-86717302 (UTC+8 08 am to 08 pm).