Can't log into mobile app

[pjv1967_419029853200521]

after downgrading from android beta to 11 I re-installed the latest reolink for android but cant log in even with a new account

[Cynthia_124785627824270]

Hi, in your case, it may need our technical staff for further check. You can submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support will reply you within 24 hours.