RLC-823A horizontal limit

[jerry king_217223917490410]

Has anyone else experienced issues with the RLC-823A not wanting to pan up to its horizontal limit? When I installed the camera it worked correctly, 2 days later and the camera will no longer pan to its upper most limit. This creates a problem when zooming in, the angle forces the view to focus on a spot on the ground other than the intended location. Any suggestions?

[chet8564_478569473831167]

I am having a similar issue, ours doesn't like to track down much passed the horizontal position. Maybe our issues are related. I am in hopes that Reolink has a fix for this, if not them then possible a smart user.

[Reolink Fiona]

@chet8564_478569473831167 @jerry-king_217223917490410
What's the firmware version of your camera? You can try to upgrade your camera firmware to this version. Please read this article to download the new firmware, https://community.reolink.com/topic/3116/rlc-823a-rlc-523wa-beta-firmware-pan-tilt-auto-tracking-optimization-updated-guard-point-issue-solved/32.

[meganfox1906_523651577610427]

I also had the same problem. ^{wordle game}

[Reolink Fiona]

@meganfox1906_523651577610427 Hi there, have you upgraded the firmware in the above comment?

[jerry king_217223917490410]

This problem occurred prior to my installing the beta firmware. The beta firmware has not corrected the issue.

[Reolink Fiona]

@jerry-king_217223917490410 Thank you for the update. You can send some videos to our support team to have a further check. Our tech will try to help. Submit a request – Reolink Support

[user_619828658454563_619828658454563]

Seems like a lot of people have this problem. I was like that too. ^{wordle unlimited wordle online}

[Reolink Fiona]

@user_619828658454563_619828658454563 What's your firmware version? You can try to upgrade your camera with the latest firmware. Download the firmware here, Download Center – Reolink.