Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Spring Renewal - Share Spring Time-lapse to Win Cameras

    Learn More

    360° Fisheye Indoor Camera - Why We Made Fisheye & What We Have Done Learn More

    Full Introduction and Tips for Shooting Time-lapse Video with Reolink Camera Learn More

    New Reolink Client v.8.8.5 - Auto Upgrade Client Feature! Learn More

    Search and Image Submissions Don't Work

    Discussion About Products
    2
    4
    59
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • devon
      devon last edited by

      Scenario 1
      In an effort to find help in getting my new Reolink Go PT to work with my T-Mobile SIM I was attempting to search the community forums.

      Problem 1
      Community Header Search Doesn't Work for Guests
      Setup
      Log out and browse to the community index page.
      Type a search term in the search bar at the top of the page and hit <Enter>.
      Expected Behavior
      Show relevant search results or redirect to a login screen (though having to login is less desirable)
      Actual Behavior
      Form is submit to another page with the search terms in the query parameters but is then immediately redirected to the community homepage without any search terms.

      Problem 2
      Community Search Doesn't Work for Logged-in Users
      Setup 1
      Log in as a registered user
      Go to https://community.reolink.com/search and enter a search term
      Press Search
      Setup 2
      Log in as a registered user
      Go to https://community.reolink.com/search and enter a search term
      Set categories to all, include children
      Press Search
      Expected Behavior
      The page should show search results matching the provided search criteria
      Actual Behavior
      No search results are found, even when searching for something that you can manually verify does exist such as the word "camera" in post titles.

      Scenario 2
      After failing to be able to search the community forums for help I decided to share my struggles and upload a screenshot of my "Advanced Search" search terms and lack of results.

      Problem 3
      Registered & Logged-in Users are Unable To Attach Images
      Setup
      Register and log in as a user
      Create a new post and upload/paste an image into the post's body
      Press Submit
      Expected Behavior
      The post will be published containing the added image.
      Actual Behavior
      The submission fails stating "request entity too large"

      Other Information
      Operating System: Windows 11 Pro
      Browser: Google Chrome (Version 100.0.4896.127)
      AdBlocker: Ublock Origin
      AdBlocker Status: Same outcome when enabled and disabled.

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        • Reolink Fiona
          Reolink Fiona Administrators @devon last edited by

          @devon
          Hi there, sorry for the inconvenience caused. The search function of this forum doesn't work now. You can try to search for the forum content by using this website search tool, https://reolink.com/sitesearch/?q=search. I will tell the Web team to optimize the function.

          For uploading the images, you can upload them via this icon instead of pasting the images.




          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
          • devon
            devon @Reolink Fiona last edited by

            @reolink-fiona Based on the error I received, I'm guessing it was a file size limitation that is significantly lower than it should be. Seeing as I'm able to post this screenshot by pasting... undefined

            The point is, things are not intuitive, don't work, or don't have reasonable limitations... Instead of providing work-arounds (which may not even work, as is the case with the image upload...), fix the underlying issues.

            The key to happy customers is to fix the things that are reported broken, not to suggest unintuitive or inconvenient alternatives.

            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
            View 1 replies
          • First post
            Last post
          All Categories
          Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
          Never miss Reolink hot deals, news, and updates tailored for you.

          Thanks for your subscription!

          Please enter a valid email address.

          Oops… Something went wrong. Please try again later.

          You are already subscribed to this email list. :)

          Submission failed. Please try again later.

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2023 © Reolink All Rights Reserved.

          Welcome Back!

          Hi there! Join the Commnunity to get all the latest news, tips and more!

          Join Now