How upgrade Lumus?

[magnus_514899017814160]

Hi!

Just got Reolink Lumus and can't through the app (iOS) upgrade the firmware. This is the firmware I have at the moment v2.0.0.705_21052800. I miss functions like human detection etc.

[Reolink Fiona]

@magnus_514899017814160
Hi there, you may need to upgrade the firmware of Lumus on our PC Client. It is not possible to do that on our APP now.

For the latest firmware of the Lumus, you can contact our support team with the information on the hardware version & current firmware version. Please submit a request here, Submit a request – Reolink Support.

You can know about how to upgrade the camera here, https://support.reolink.com/hc/en-us/articles/360008743073-How-to-Upgrade-the-Firmware-for-Reolink-Products.

[rollso_376624069636309]

Lumus
The "download-center" does not have a Lumus camera in the search list. Why are you misleading people?

[Reolink Fiona]

@rollso_376624069636309 Hi there, yes, there is no LUMUS firmware on the download center currently. Because it will be easy to download the wrong firmware for the different hardware versions. If you want to get the firmware for LUMUS, you need to contact our support team with the information on the hardware version & current firmware version. Please submit a request here, Submit a request – Reolink Support.