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Reolink App v4.41 Released
Q1: Can I add Wifi cameras to the NVR?Yes, as long as you can connect the Wifi cameras and the NVR on the same LAN. If the wifi camera is not initialized, you can connect the camera using the ethernet cable but you need to power the Wifi camera with the DC power adapter.If the wifi camera has been initialized, after you add it in LAN, you may need to input the pa*sword. Q2: How to reorder the NVR cameras/delete the cameras/change the camera names on the NVR on Client?These questions are asked by many users if they connect their NVR to the PC Client. To solve the problem, you need to manage the channels(Go to the menu of the NVR->Channel->Channel Management) on the NVR monitor. It is not possible to reorder/delete the cameras on the Client now. If you want to know more about how to delete/change the channels, you can click this article to learn more.After changing the channels, we suggest deleting the NVR and then adding it back to the Client. Because if you change the NVR channels, this will affect the capability set. It is better to refresh the connection between the NVR and the Client. Q3: How to clean up the disconnected channel names of the NVR on the Client?Some users may find that the old names of the channels are still on the Client even after they delete the offline channels on the NVR. This is because the Client will save the last names of that channel before it disconnects. To reset the names of the cameras, you can try to delete the NVR and then add it back to the Client. Q4: What should I do if the Reolink logo is stuck on the screen when I first start the NVR?That can be the issue of the HDD or insufficient voltage. If you meet the stuck logo on the NVR monitor, you can try to check it as follows.(1) Unplug the HDD and check if the NVR will power on when no HDD is in. You may open the NVR housing and follow the below picture to unplug the HDD.(2) Unplug the cameras connected to the NVR and check if the NVR can boot up.(3) If it still can’t work, please try to contact our support team for help. You can submit a request here, Submit a request – Reolink Support. Q5: What should I do if the Alarm Settings of the NVR cameras failed to load on the Client? If the “detection alarm” setting of the NVR failed to load on the Client or APP, please try to upgrade your NVR with the latest firmware, v22.214.171.124_21122405(Listed below) or later new version. This is caused by the incompatibilities issue between the NVR firmware and the software.Download the firmware v126.96.36.199_21122405 below.1. For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing 2. For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing 3. For RLN16-410 with hardware version H3MB18:https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing Please let me know if you have more additions to the FAQ.
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