Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Are used/refurbished devices sending videos to other peoples Reolink Cloud

    Discussion About Products
    2
    3
    38
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • frank_533426363003051
      frank last edited by

      I have had a mix of new, and used/refurbished Reolink Cameras, I was going to test out the the Reolink Cloud.

      Out of the 4 E1 Pro Cameras, I bought 3 through Reolink Ebay's account, I bought 1 through someone else since Reolink ran out.

      Now that I am trying to use Reolink cloud, I noticed that only 1 Camera was able to be bound, I can't find anything wrong with them, but on the Support page, it does say that the problem could be with Repeat binding, Cameras that are bound to another Reolink account.

      I have only had these cameras for a couple of months, I am now concerned that these cameras have been uploading my security videos to someone else's Reolink account without my knowledge, and approval.

      The Cameras had all been Factory Reset when I received them, and I did a Factory Reset when I got them, there is no forwarded ports from the Internet, but they where not blocked from calling out to the Internet, UPNP is disabled on my network, but the E1 Pro that did bind worked this way, so if the cameras where uploading to the cloud without my knowledge, it would have worked.

      All Cameras have now been blocked from Internet access as a precaution.

      frank_533426363003051 1 Reply Last reply Reply Quote 0
      • frank_533426363003051
        frank @frank last edited by

        @frank_533426363003051
        I have other Reolink models, but they don't support Reolink cloud, I am concerned about the used E1 Pro's that I got.

        Reolink Fiona 1 Reply Last reply Reply Quote 0
        • Reolink Fiona
          Reolink Fiona Administrators @frank last edited by

          @frank_533426363003051 Hi there, to confirm the account issue, you can contact our support team. Our support team will help bind the Cloud account if you provide enough information. You can send some screenshots of the Cloud and the camera system information to the team. Please provide your info here, Submit a request – Reolink Support. We will reply you asap.

          1 Reply Last reply Reply Quote 0
          • 1 / 1
          • First post
            Last post
          Reolink cloud reolink reolink Reolink cloud reolink reolink

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2021 © Reolink All Rights Reserved.