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Hi, GO PT Plus/GO Plus users, Now we have a new firmware for the GO PT Plus/GO Plus. We optimize the AI detection of the camera like AI Detection Zone, Object Size, Pre-Alarm and more. GO PT Plus: v126.96.36.1992_22041233GO Plus: v188.8.131.522_22041233Updated on August 27th: The form no longer accepts responses now. If you want to upgrade your camera, you can try to submit a request here, Submit a request – Reolink Support.----------------------------------------------------------------------------------- If you would like to upgrade the camera, please write down your camera information in this form, https://bit.ly/3nqhAy9. Note: Please copy the device info directly from your APP/Client. We will push the new firmware to your App within 2 weeks. (Please remember to enable the auto-upgrade in your APP. Device info>>Upgrade device>>Auto-upgrade)
Please find the settings in Settings>>Detection alarm. These new AI functions will help you better filter false alerts. --Detection ZoneYou can create a zone which you don’t want to receive the alerts from. The zone can be set for person/vehicle/any motions separately. The area is composed of multiple small grids. You can draw in any area. To avoid false alerts within the motion zone, we recommend that you can draw more space for the motion zone. Just as the picture shows. --Object SizeThis setting is to filter the detection object by size. To set the maximum size and minimum size of the detection object, it can help filter some alerts like the rain/snow/insects.--AI SensitivityThe default sensitivity value (60) is the recommended value. You can also adjust the value according to your environment.--Static Filtering StrategyThis can help to reduce false alarms caused by static objects like stationary vehicles. Our algorithm will analyze the motion by frame. But there are tiny changes between consecutive frames in a "seem-to-be-static" video due to sunlight or other reasons. Accordingly, sometimes the box of the car is changing, even though the car doesn't move. Our algorithm can recognize this kind of situation and filter it out. 2. Add Other Functions:--Pre-alarm Feature The GO Plus/GO PT Plus detects the person/vehicle using the PIR＋AI algorithm. After the PIR detects the motion, our camera needs short time to decide whether there is a person/vehicle or not. So the alarm may delay this process. If you enable the pre-alarm, the camera will have a small sound (smaller than the normal alert sound) before the normal alarm, which can also have deterrent effect. If the camera finds that the motion is person/vehicle motions, the siren will be set off. If not, the pre-alarm sounds 3s and done. You can choose to enable it or not according to your need. --Advanced Image Configuration (Available on Client Only)You can find the settings on Display>>Advanced. These are the parameters that you can adjust.-Brightness-Contrast-Saturation-SharpnessBrightness & Shadows (manual/auto)-Color Day mode-Color Night Mode-Black and White Note: These new functions will be available in the latest software.Client v8.7.3: https://bit.ly/39WRGPIAPP v4.30: Download it in the google store/Apple store If you have any feedback, please leave a comment below.
Dont bother, Reolink will not honor their warranty.
@storm_385338735378611 Hi there, what problem do you meet? We have the two years warranty. You can know about the warranty policy here, Warranty & Return – Reolink.If you have any ticket number, you can let me know.
@storm_385338735378611 As a customer of Reolink and having purchased and have in the field currently 210+ GO PT cameras I can assure you that they will honor their warranty. You just need to follow the proper procedures and get an RMA number from them. This was the main reason I choose to base my surveillance business around the Reolink cameras was because they honored their warranty even when it was my fault. They will do whatever it takes to have a happy customer.
@lewconsulting_441005641367687 i couldn't agree more. Outstanding warranty service. They have replaced several cameras for me, even swapped models 18 months after purchase
@lewconsulting_441005641367687 @fatmanrocks_247902195749109 Thank you for your support! We will keep up the good service.
So the "REOLINK PT GO" models don't get this update?
@basjee_323524640903303 Yes, this update is just for the GO Plus and GO PT Plus.
is it planned for the none plus models as well? It's a pity to miss out on these great upgrades!
@basjee_323524640903303 There is no plan in a short time. I will continue to get the latest news from the product team and let you know.
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