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E1 Pro and Argus 3 Pro

Discussion About Products

515

appta last edited by

Hello Reolink, the mobile app connects to the Argus 3 Pro over VPN without any issues, but the E1 Pro can't connect. Is there a solution for using the mobile app with VPN on the E1 Pro? There are many users using VPN all the time and it would be a serious problem if we can't view our cameras on mobile devices while connected to VPN. The Reolink client can view all cameras even while connected to VPN, why is it the mobile app only works for the E1 Pro while not connected to VPN?
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Reolink Fiona @appta last edited by

@appta_552318749085947 Hi there, can you try to upgrade your firmware to the latest version to see if it can be fixed? You can check and download the latest firmware on our download center, Download Center – Reolink.

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