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    Connection to google home lost

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    • Micha_298221203722435
      Micha last edited by

      For two days now, Google no longer connects to Reolink. As a result, I can no longer see the cameras in Google Home. Error message: Can't reach reolink smart home.
      I then removed the connection between Google and Reolink, only to add it again. But that is not possible either, same error message. Does anyone else have this problem?

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        • Dmark_585506302132322
          Dmark @Micha last edited by

          @micha_298221203722435 :

          yes, I have the same problem. All my three cameras used to show on my Google display when I speak the command. Now it states unable to reach reolink when I ask to show the cameras on the display. I uninstalled the cameras in the Google home app and unfortunately I can’t add back reolink. It gives me an error every time I try to add it in the Google home app.

          I think there must be some problem with the reolink site. This started two days ago for me as well.

          If anybody at Reolink can help or verify that they were server is down that would be great.

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          • Micha_298221203722435
            Micha @Dmark last edited by

            @dmark_585506302132322 Thank You for Your reply. I have mailed the support and they opened an issue. But I'm afraid they haven't understood the problem yet. I will now mention, that I'm not the only one with this issue. Will keep You updated as far as I have news for You

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          • litojero_356181514518770
            litojero last edited by

            El mismo problema me da un error cuando se vincula con Google Home.
            Espero una solución.

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            • Micha_298221203722435
              Micha last edited by

              Hi all, got an update from Support team:

              "It seems that there is something wrong with the Google home server.
              As for this problem, we have consulted our R&D team and they are trying their best to find the solution.
               
              Any further updates, we will contact you soon."

              👍

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              • Micha_298221203722435
                Micha last edited by

                Good news: I just tried to reconnect and it worked for me! Problem seems to be solved.

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                • litojero_356181514518770
                  litojero last edited by

                  Hola, lo mismo aquí, gracias

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