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I just upgraded to a new laptop running windows version 11 (with all latest updates). My older Windows 10 laptop still can run version 8.81 without any problems... When I installed reolink client sotware 8.8.1 onto a brand new samsung galaxy laptop running windows 11 (with all the latest windows updates). The program initially runs and allows me to register a camera with a UID and password. However once it begins streaming the video data the applications window goes blank (dark grey) and then nothing! The only way out is to end program. I can continue for now to use my OLD laptop for now but it is apparent that there is a problem with the latest windows client on windows 11.
Please advise
Thanks for your help
PaulReply QuoteShare0- Share this Post
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@user_611886786216031_611886786216031
Try turning off hardware decoding, this may help.
I do believe that there is a known issue with Windows 11 and is being working on for an update. -
Just to confirm have the same problem under current Win 10 with version 8.8.1
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I just bought a Laptop with win 11, and what Paul wrote is precisely the same as what
is happening to me.
The App developer in Reolink must find a solution. Very soon.
I have over 25 reolink cameras, and it's very annoying, non are working at all. Not in the early ver>7.2.2.23, or the last 8.8.1.
George -
I had the same problem with Win11 but the hardware decoding was the problem. I turned it off and all my problems went awayl.
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Joseph Global Moderator @dfolsom last edited by joseph_1979 Nov 27, 2022, 6:05 PM Nov 27, 2022, 5:57 PM
@dfolsom_350525179879608 correct. And if you get it as soon as you run the application change it in the setting file. I already explained how to do this in a previous reply.
I suggested Reolink to set the default hardware decoding value as false.
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How do you turn off hardware decoding and where can I do it?
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@baltimorehomewholesalers_260895649677480 We have already provided the procedure several times. Please do a search on hardware acceleration and follow it.
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When you download Reolink, go to Reolink Settings->General-> Hardware decoding first - off. It will work now.
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Just purchased an Alienware R15 with Windows 11. I've tried the edit solution of the hardware acceleration in the users file, but the software still crashes. Any other ideas on a solution or another Beta software update?
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I just saw your post about Microsoft shutting off the free Windows 11 upgrade key for Windows 7 and 8 users. That's a bummer! It seems like now you'll have to purchase a Windows 11 license if you want to upgrade. Actually, there are a lot of cheap keys for Windows 10 or 11, so just learn how to get the windows ten key. This always works.
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First post5/7