Reolink Client not working on Windows Server 2016 Datacenter Edition

[HcD_610839492595771]

Hi,

I cannot installed the Reolink client (010915261659345326.952.exe, which I renamed after download to ReolinkClient.exe) on my server in a datacenter.
The server runs Windows 2016 Datacenter edition (which is normally higher than the required Windows 7 to run the client app)

I doubleclick on the install exe and it just does nothing, no error message or anything.
In the Event Viewer I see in the Application log the Error event :

Faulting application name: Reolink Client.exe, version: 8.8.1.0, time stamp: 0x5a6fed7c
Faulting module name: System.dll, version: 0.0.0.0, time stamp: 0x5a6fed15
Exception code: 0xc0000005
Fault offset: 0x00001581
Faulting process id: 0x189c
Faulting application start time: 0x01d8d2fdd44cae1f
Faulting application path: D:\cameras\Reolink Client.exe
Faulting module path: C:\Users\ADMINI~1\AppData\Local\Temp\2\nsy6FFB.tmp\System.dll
Report Id: c4348a29-c587-4a1b-8a14-f684a849fcea
Faulting package full name: 
Faulting package-relative application ID: 

And also an information event :

Fault bucket 1537038007747410734, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Reolink Client.exe
P2: 8.8.1.0
P3: 5a6fed7c
P4: System.dll
P5: 0.0.0.0
P6: 5a6fed15
P7: c0000005
P8: 00001581
P9: 
P10: 
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7270.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Reolink Client.e_3b6f3253ddf2bd82d0ac569b5577ec7f86b7fee9_3c7e544d_8c8674c2
Analysis symbol: 
Rechecking for solution: 0
Report Id: e16dc98f-e323-4486-8c73-641b0187091a
Report Status: 0
Hashed bucket: ad8000ac804835cb7554a7ecaa0efb2e

See in attachment also the REPORT.WER Logfile :
Report.wer

Kind regards,
Sven.

[joseph_1979]

The issue is caused by some invalid, unsigned, or incomplete DLL files which are missing or not available in your Win 2016 Datacenter. I suggest you to open a ticket with Reolink support and attach the crash file and any other useful information.

[HcD_610839492595771]

@joseph-chircop_497308027822318

Hello,

thank you for the suggestion. I've sent an email to support, with a copy of this post and also a link to it.

But after I sent the email, I've decided to tinker around a bit with the "Compatibility settings" in the contextmenu when rightclicking the installer exe, and if I ran it in Compatibilty modus set to "Windows 8", the client installed without a hiccup !

So in case someone from support is reading this, all is well now ! My apologies for the overhead.

Kind regards,
Sven.

[joseph_1979]

@hcd_610839492595771 I don't have Win 11 yet due to company policy. I forgot this. Too much work. This is what we used to do when we upgrade Windows and run into dll issues. Try to opt for Win10 if available under compatibility mode.

[user_612681119584296_612681119584296]

How do you like the client? I have been waiting on the 36 channel NVR but I am wondering if using the client might help with automation.