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Hi , My Camera E1 Outdoor , record video , when OBJECT cross outside the movement area. I add filter for minimum dimensions , and paint for mouvment area , but all object are detect in and off mouvment area .I have a lot of video on my cloud. I already change the sensibility and , i'm now on LOW settings (4-5). This problem can be because i have no install micro SD card inside ? thanks for your help .
@weezy_622210795184172 please send an email to support to forward you the latest firmware of E1 outdoor. Quote your hw version.
@joseph-chircop_497308027822318 Hi , My Hw Version for E1 Outdoor , actually is IPC_523SD8 , Settings version V184.108.40.206. , Micro Settings V220.127.116.119_22081906 . for me all firmware are updated . I have to Contact support ?
@weezy_622210795184172 It has nothing to do with the SD, that's another stream. Would you be able to restore the camera and check again? By restoring the camera the WIFI settings are not deleted. The other settings have to be performed again.
@joseph-chircop_497308027822318 With this 2 picture you can see my configuration , and see i still receive false alert . Because the car is not in the capture Area. So i don't understand. You thing i have to reset the Camera ? Thanks
@weezy_622210795184172 I don't have this particular camera but my guess will be that you have "any motion" setting in your recording setting. Just use smart detection (human, car, pet) and make sure to uncheck the "any motion" in recording. Technically, any motion outside the detection zone shouldn't be triggered but that doesn't seem to be the case in my experience. I only record smart detections so no issue for me.
@jedi2020_32727772450952 I don't have this settings , to selected , which kind of movement i want to reccord. So , nobody can help me to configure this product , Good ! when i see support service advise me to paint all picture ... and don't take time to make distinction between road and pillar ... it's boring.
@weezy_622210795184172 What's your recording option setting looks like? I thought E1 supports smart detection - human, car.
@jedi2020_32727772450952 This is settings i can select.
@weezy_622210795184172 I am guessing this is French which I can't read. Sorry. Are you saying you can't set smart detection (human, car)? If so, you might want to reset the camera or contact Reolink support for help.
@weezy_622210795184172 Can you please select vehicle and person detection and disable any motion? Observe it for a day. I also propose you to download the video in high definition together with a screenshot of the detection zone and email them to Reolink support. They will determine what triggered the detection. If you have VLC you can see it...go to tools...effects and filters....video effects...advanced...select motion detect.E1 OD has AI detection and you have it too...under Horaire (schedule).... untag motion icon. Hope you have checked with Reolink support that you have the latest firmware. E1 OD firmware is not available in the download center.
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