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@schonuf Which KVM switch are you using? Note that most wireless mice and keyboards do not support working with KVM switches. Please check for compatibility with the KVM supplier.
@schonuf Which KVM switch are you using? Note that most wireless mice and keyboards do not support working with KVM switches. Please check for compatibility with the KVM supplier. mcdvoice
Thanks for sharing such an amazing post.
@joseph-chircop_497308027822318 , The KVM is a "KVM over IP" device, and not your typical KVM switch which just alters keyboard and mouse input. Below is a link to tiny pilot's KVM as an example. When using the KVM, I am using my laptop's trackpad and embedded keyboard. However, the issue has nothing to do with the KVM, since the behavior works exactly the same when only using Reolink's wireless mouse (KVM disconnected). I just didn't realize what the core issue was until I hooked up this KVM and replicated the odd behavior. https://tinypilotkvm[dot]com/tinypilot-voyager2^This forum did not allow links so had to replace the [dot]
@schonuf I was in a meeting with Nokia when I read this and so was not focusing. Apologize. Indeed the behaviour is identical and subsequently it seems to be an issue with your NVR as otherwise this would have certainly been raised. Did you check with Reolink support whether your NVR has the most updated firmware?
@joseph-chircop_497308027822318, This was an issue since I first purchased this NVR in January 2022. Below is my NVR's current version information:Model: RLN16-4210Hardware No: H3MB18Config Version: v188.8.131.52Firmware Version: v184.108.40.206_22081549
@schonuf There is a newer firmware. Go to Reolink download centre.
@joseph-chircop_497308027822318 , I just updated to the latest firmware release from Reolink's Download Center. After updating to version v220.127.116.11_22111848, the bug is still present and the issue is unresolved.
@schonuf Kindly report this to the Reolink support. They will delve further using their diagnostic tools.Most probably this an issue with your nvr.
Most likely you are plugged into the default “monitor” output and thus can't see your mouse on the screen. If you are currently plugged into the HDMI port on the back of the recorder, please try plugging a cable into the VGA port on the back of the recorder and testing the mouse.
@user_642953612914768_642953612914768 Update!Good News! I reached out directly to Reolink Support, and they were able to determine the issue. The latest Reolink RLN-16 NVR firmware has fixed the wireless mouse issue I was experiencing.However, I am still having an issue capturing the mouse input into the KVM over IP (e.g.: TinyPilot), but I found a weird workaround. When my wireless mouse is motionless, I am unable to control the mouse movement using the KVM over IP. However, when the mouse is moving, even slight mouse movements due to vibrations, I can control the mouse via the KMV-IP. Seems as though when the mouse’s laser detects minor movements, I am simultaneously able to move the mouse. I will upload a video later.Hope this can help someone else!
I have a similar doubt.
@schonufTower Defense I think you should check Mouse Driver Update: Check if there are any updates for your wireless mouse driver. Visit the manufacturer's website and download the latest driver for your specific mouse model. Install the driver and restart the NVR.
There could be several reasons why your NVR is failing to capture wireless mouse movement. Here are a few troubleshooting steps that you can try:Target Card Balance NowCheck if your wireless mouse is properly connected to your computer. Make sure that the USB receiver is securely plugged into a USB port.Test the mouse on a different computer or laptop to see if it is functioning correctly. This will help to rule out any issues with the mouse itself.Check if your NVR software is up to date. If it is not, update it to the latest version and try again.Check if the mouse cursor is visible on the computer screen. If it is not, the issue may be with the computer itself and not the NVR.
Thanks for the information.
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