Doorbell poe delays

[pknupfer_536524382068949]

My poe doorbell is wired CAT6 to a ubiquiti Poe switch wired to an Asus router. The device gets power and pushes notifications but has long connection delays, with frequent failures to display the camera image and download settings. My reolink 811a camera is wired the same way with no delays. This means that by the time i get an image opened so I can speak to a visitor, he or she has long departed. It's as if the device goes to sleep and must wake up to respond to prompts. My client apps on Android and PC are all up to date, as is the device firmware. I could use some advice on what I might do to make it more responsive.

[Beertsen_655087648468999]

I have the same issue any fix for this perhaps opening some ports in de router to allow better connection to the camera?

[joseph_1979]

@beertsen_655087648468999 Ensure that the POE switch is 802.3af compliant (48V) and supports active mode. Active PoE only turns on the power when the downstream device requests it, they then negoitate what class and wattage they want.

[user_660642907287582_660642907287582]

Hello
Power over Ethernet (PoE) is a technology that allows electrical power and data to be transmitted over a single Ethernet cable. PoE is commonly used to power devices such as IP cameras, access points, and VoIP phones, but it can also be used to power doorbells.

One potential issue with using PoE to power a doorbell is delay. PoE is designed to deliver power and data simultaneously, but there may be a slight delay in the delivery of power. This delay can cause the doorbell to ring later than expected, which can be frustrating for the person waiting for a response.

To address this issue, there are a few things you can do:

Use a PoE switch that supports PoE+ or PoE++ to provide more power to the doorbell. This can help reduce the delay in power delivery.

Adjust the power settings on the PoE switch to provide more power to the doorbell. This can also help reduce the delay in power delivery.

Use a separate power source for the doorbell. This can eliminate the delay altogether, but it requires running additional wires to the doorbell. BenefitsCal Login

Check the doorbell's specifications to ensure it is designed to work with PoE. Some doorbells may not be compatible with PoE or may require specific PoE settings to function properly.

Overall, if you are experiencing delay issues with a PoE-powered doorbell, it may be worth exploring these options to see if they can help improve the doorbell's performance.

[user_780297176101116_780297176101116]

Same issue. Support call open for 6 months. I've had enough. I want my money back.