Troubles with TrackMix dual view in the APPs, issues with firmware update in the APP.

svita

Re: TrackMix Feature Explanation: Dual View
Hello, I am facing the same issue as Vlad, who wrote here already a few months ago. I have connected the Trackmix camera via NVR, but in this case I am completely missing the dual view in the ios or macos applications. Also the replay is not working for the zoom lense. This should be enabled as soon as possible, since without this feature working I am not going to recommend the Reolink to any of my colleagues or family members (one of them is currently planning some camera solution, but since I am not making a good experience with the Trackmix now and he needs some tracking camera, I could not recommend the Reolink solution for him.). Thank you for your quick reply to my mail and also to this thread. I have updated the NVR with the latest version from the 2nd December 2022. Also all my Reolink cameras got the latest firmware - where it is really painful to do the firmware update only via NVR directly, using a flash stick, when there is such a functionality directly in the APP, but showing wrongly that there is no newer version of the firmware - what was actually wrong. I also have another tracking model of your camera, which has a optical zoom, unfortunately this camera cannot use this zoom for the tracking. It is unbelievable that you forced me to buy a TrackMix instead of updating a firmware in this higher model of camera. Then the TrackMix is not working as expected. I have 2 pieces of both tracking POE cameras and another 6 dome 8MP cameras plus a 16ch NVR from you. But am not much happy of that. Dear Reolink - YOU CAN DO IT BETTER! Thank you. Michal