Client & app can't playback recordings from last year

[reolink_243949053128894]

Hi and Happy New Year to all!

Quick bug report. It's the 1st of Jan 2023 and I can't play recordings on my NVR from last year up to and including yesterday using either my mobile (Android) or laptop (mac). The recordings are there, the disk is not full, and I can playback anything that was recorded today. Pressing play from either my android app or the Mac client (v8.8.1) does nothing.

I am however able to get onto the system via my web browser, and can access recordings made last year (eg yesterday) through that!

• RLN8-410-E
• Build No.build 2012071
• Config Versionv2.0.0.0
• Firmware Versionv2.0.0.274_20120701

Not a huge issue for me - I just wanted to find and save video of a delivery being thrown over our fence - but thought I should mention it as well as note if anyone else has the same problem that you may be able to get the old recordings by logging onto the NVR using a web browser.

Cheers

[big_ted]

@reolink_243949053128894
Not sure if yours is different or not available, but there is a drop down option to switch date to previous year.

[reolink_243949053128894]

@big_ted Thanks - yes, from the client I can actually go to any day I want, but when I click on the play button the icon briefly swirls and then goes back to the play icon.