tedmanr

big_ted

big_ted

This has been asked many times and still needs to be asked again.
Can Reolink please put in a process for the firmware update/download page to be update with the latest firmwares (and preferably previous versions)
as this is creating massive confusion as to what the latest versions are. Ive got cameras that have been updated 2 or 3 times via updates being
emailed on request and the versions differ drastically to what is on the site.
This would also save many of the customer complaints on all media platforms.
I have also send this request into support numerous times too.

big_ted

For PC Client version V8.18.12. support advised the below changes and no specific fixes:

This version has very minor changes. The basic functions have not been modified, only some known bugs have been fixed.

big_ted

@reolink-fiona
ive ran new ethernet cable under the house and setup POE ready to go to test mine.
Will be a great addition to the Reolink family...

big_ted

Review Trackmix LTE Plus
So I have been lucky enough to test out the new Reolink Trackmix LTE Plus camera. Photos and links to some clips are below. I have been provided with a test unit with no financial benefit other than writing a review of how I have found it.

Build Quality:
This set appears to be made very well. Everything went together without any issues. The solar panel and bracket are made to a high standard and all arrive packaged very well. The solar panel mounting bracket and arm are very heavy duty, possibly an overkill but doesn’t impede operation at all. You will need a solid mounting point for this setup as it does weigh a decent amount (package was around 15kg total).
The movement of the PTZ works well as does the motion detection. Camera was used in an area with excellent 4g signal and there was a slight delay in movement from client. I found that setting a few way points was a better option and was smoother than trying to manually move the camera.

Recording:
recording quality is at a level that I would expect for a camera like this. Certainly not movie quality, but it is designed for operation where normal wifi connection is not available.
The zoom works well, even at night. Ive used the camera where there is a long distance to cover and I have no issues. The dual lenses worked well and is fantastic to be able to zoom in a fairly long distance.
Battery:
So far we have not had any issues with battery levels dropping. The panel keeps the battery at 100% all day and have only had it down into mid 90% during the night time. Time will tell with a week or 2 of constant cloud and rain, but I still don’t think will have any issues.

Conclusion:
So far this is the best 4g battery camera I have used. I don’t see any issues with battery and build quality exceeded what I would have expected for this type of camera. The included tool kit was also a nice touch.
Only complaint is the sheer size, which really is not an issue and hoping that there is future software updates to improve some of the response to moving the camera, other than that I do highly recommend.

https://youtube.com/shorts/oMktkgs5X2w?feature=share

big_ted

New Windows client is available for download. Mine didnt auto update but had to manually download from Reolink site.

Here is the change log i requested of Client 8.14.0:

New

-The WiFi QR code of all devices carries 5G priority configuration information
-New feedback mechanism for device connection issues
-SD7 supports multi-channel preview and playback under NVR
-Added AI frame function
-The doorbell status light function has a new always-on option

optimization

-Cut download optimization
-Stream switching optimization
-Remove the prompt for Ding Dong binding limit
-Add jitter effect when opening an existing window
-Optimize the uⅱ of the playback time bar zoom button
-Initialize the operation of adding a new country code in the wif setting process
-Optimize the interaction logic of the network settings page
-Whether the resolution of the image uploaded by ftprint supports clearness shall be subject to the capability set.
There should be a copy prompt when merging video task files in time-lapse photography
-For the same time-lapse photography download task, the temporary folder and download folder paths used should be the paths obtained when the download is first started.
-Optimize the parameter transmission of the time-lapse photography merging interface, and fix the problem of constant failure to merge videos in some video tasks
-Optimize the implementation of mouse button operations on the player
-Time-lapse photography optimizes the time calculation rules for tasks in the download task list
-Optimize the calculation rules of the coordinates of the window
-Mobile tag configuration item adds beta prompt
-Optimize the issue of freezing when obtaining thumbnails in the playback interface
-Optimize the issue of freezing when obtaining thumbnails in the download filtering interface

repair

-Fixed some P2P connection issues

Hope this helps some.

big_ted

@reolink-fiona
Things I would love to see, although I think Reolink is going in the right direction
1) Standalone Infrared light that could be used alongside cameras.
2) A large image sensor version of the 811A cameras, that has improved image quality and clarity. Something with very high image detail
3) software improvements for app/client effeciency and software/firmware update via app/client

big_ted

@joseph_1979
I believe the standard RLC-511W is limited to 128gb, and the WA is 256gb.
https://reolink.com/files/docs/specs/RLC-511W-IP-Camera-Specifications.pdf

big_ted

No issues so far. I have reached out to support for the change log details

big_ted

@reolink-lorenz
This is an excellent step forward in improving customer service.

big_ted

@sparker_825114123485429 Was advised a new Mac client is about to be released, hopefully without the new bugs.

big_ted

@mamymam2013_465350299701478
yes, and thats only there because i lodged a complaint and got it updated...

big_ted

@mamymam2013_465350299701478
unfortunantly lots of companies go down this path, start with a great innovation and then turn to cost cutting and reduction in service quality. They still make a profit but never realise if they tried a little bit harder it could be so much better.
I have been advised there will be more on the professional series soon, but my guess will be great hardware with a sub standard software rollout... sadly.

big_ted

@issom
I have been following up with support and have been advised a new Mac client is being released soon. That being said with all the bugs being introduced into the PC client, hopefully this is still a good thing...

big_ted

@mamymam2013_465350299701478 v8.19.6 is out and did fix some issues, havent checked all the problems they created, but fonts and sound on playback have been fixed.
The lack of quality testing on their software is really bringing them down. They need to remember that tech products are really only as good as the software and the do really need to change their process because there is no excuse these days to continually release faulty software.

big_ted

@user_782828081017023_782828081017023
a lot of updates will not show in the app as it is for you. Best thing to do is email support, provide the UID number and they will push the update out for battery cams, or email the firmware for POE/Powered cams. I check with support every few months for each cam because of this. Maybe, just maybe one date the update function in the app will work correctly.
Also some camera models have a varity of hardware versions and different firmware will apply for each hardware version

big_ted

@joseph_1979
and sound is back in playback mode.
Progress, but really not good enough.

big_ted

@mamymam2013_465350299701478
Im pretty sure the version that attempts to auto update in the client is the faulty version. Support said they are trying to fix the issues and release a new version so dont think has happened yet

big_ted

So my reply from support:
The update v8.19 for the Reolink Windows Client is mainly used to be compatible with Reolink professional series, like the camera model RP-PCB8M. And it fixed the wrong text/explanation for the "Record audio" option, as this option applies to the recording feature only for some of the models.

Hopefully a new version will get released without the bugs/problems created with this version too.
For the Mac people, I have been advised a new Mac version is due to be released shortly too.

big_ted

@joseph_1979
Have sent feedback on this version too with some of the issues. Will see what support says.

tedmanr

@big_ted

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