tedmanr

big_ted

big_ted

This has been asked many times and still needs to be asked again.
Can Reolink please put in a process for the firmware update/download page to be update with the latest firmwares (and preferably previous versions)
as this is creating massive confusion as to what the latest versions are. Ive got cameras that have been updated 2 or 3 times via updates being
emailed on request and the versions differ drastically to what is on the site.
This would also save many of the customer complaints on all media platforms.
I have also send this request into support numerous times too.

big_ted

For PC Client version V8.18.12. support advised the below changes and no specific fixes:

This version has very minor changes. The basic functions have not been modified, only some known bugs have been fixed.

big_ted

@reolink-fiona
ive ran new ethernet cable under the house and setup POE ready to go to test mine.
Will be a great addition to the Reolink family...

big_ted

Review Trackmix LTE Plus
So I have been lucky enough to test out the new Reolink Trackmix LTE Plus camera. Photos and links to some clips are below. I have been provided with a test unit with no financial benefit other than writing a review of how I have found it.

Build Quality:
This set appears to be made very well. Everything went together without any issues. The solar panel and bracket are made to a high standard and all arrive packaged very well. The solar panel mounting bracket and arm are very heavy duty, possibly an overkill but doesn’t impede operation at all. You will need a solid mounting point for this setup as it does weigh a decent amount (package was around 15kg total).
The movement of the PTZ works well as does the motion detection. Camera was used in an area with excellent 4g signal and there was a slight delay in movement from client. I found that setting a few way points was a better option and was smoother than trying to manually move the camera.

Recording:
recording quality is at a level that I would expect for a camera like this. Certainly not movie quality, but it is designed for operation where normal wifi connection is not available.
The zoom works well, even at night. Ive used the camera where there is a long distance to cover and I have no issues. The dual lenses worked well and is fantastic to be able to zoom in a fairly long distance.
Battery:
So far we have not had any issues with battery levels dropping. The panel keeps the battery at 100% all day and have only had it down into mid 90% during the night time. Time will tell with a week or 2 of constant cloud and rain, but I still don’t think will have any issues.

Conclusion:
So far this is the best 4g battery camera I have used. I don’t see any issues with battery and build quality exceeded what I would have expected for this type of camera. The included tool kit was also a nice touch.
Only complaint is the sheer size, which really is not an issue and hoping that there is future software updates to improve some of the response to moving the camera, other than that I do highly recommend.

https://youtube.com/shorts/oMktkgs5X2w?feature=share

big_ted

New Windows client is available for download. Mine didnt auto update but had to manually download from Reolink site.

Here is the change log i requested of Client 8.14.0:

New

-The WiFi QR code of all devices carries 5G priority configuration information
-New feedback mechanism for device connection issues
-SD7 supports multi-channel preview and playback under NVR
-Added AI frame function
-The doorbell status light function has a new always-on option

optimization

-Cut download optimization
-Stream switching optimization
-Remove the prompt for Ding Dong binding limit
-Add jitter effect when opening an existing window
-Optimize the uⅱ of the playback time bar zoom button
-Initialize the operation of adding a new country code in the wif setting process
-Optimize the interaction logic of the network settings page
-Whether the resolution of the image uploaded by ftprint supports clearness shall be subject to the capability set.
There should be a copy prompt when merging video task files in time-lapse photography
-For the same time-lapse photography download task, the temporary folder and download folder paths used should be the paths obtained when the download is first started.
-Optimize the parameter transmission of the time-lapse photography merging interface, and fix the problem of constant failure to merge videos in some video tasks
-Optimize the implementation of mouse button operations on the player
-Time-lapse photography optimizes the time calculation rules for tasks in the download task list
-Optimize the calculation rules of the coordinates of the window
-Mobile tag configuration item adds beta prompt
-Optimize the issue of freezing when obtaining thumbnails in the playback interface
-Optimize the issue of freezing when obtaining thumbnails in the download filtering interface

repair

-Fixed some P2P connection issues

Hope this helps some.

big_ted

@reolink-fiona
Things I would love to see, although I think Reolink is going in the right direction
1) Standalone Infrared light that could be used alongside cameras.
2) A large image sensor version of the 811A cameras, that has improved image quality and clarity. Something with very high image detail
3) software improvements for app/client effeciency and software/firmware update via app/client

big_ted

@joseph_1979
I believe the standard RLC-511W is limited to 128gb, and the WA is 256gb.
https://reolink.com/files/docs/specs/RLC-511W-IP-Camera-Specifications.pdf

big_ted

No issues so far. I have reached out to support for the change log details

big_ted

@reolink-lorenz
This is an excellent step forward in improving customer service.

big_ted

@mt_690852594073815 and more people who do the same, more likely Reolink will add to their priority list.

big_ted

Make sure you also email your requests to support(at)reolink.com
msot of the Devs dont monitor the forums

big_ted

@joseph_1979 on a positive note, I finally got the website updated with the latest version. Finally someone at support that got it done.

big_ted

@user_915128954822865_915128954822865
also send your request through to Reolink support
support at reolink.com

big_ted

For PC Client version V8.18.12. support advised the below changes and no specific fixes:

This version has very minor changes. The basic functions have not been modified, only some known bugs have been fixed.

big_ted

@mamymam2013_465350299701478 I have no issue with you tagging me, specially since I didnt know about the update until you mentioned it, so thankyou, nor was I calling you out. Im more calling out as a reminder to everyone on the community forum to stay civil and that the moderators dont work for Reolink. It has happened in the past where moderators were targeted for things they have no control over. But that being said, we are all trying to make sure Reolink stays customer focused over profits although it doesnt appear they are at the moment. Hopefully if everyone keeps working together, Reolink will listen.

big_ted

@reolink-oskar survey done

big_ted

I think everyone needs to realise, @joseph_1979 and myself, DO NOT WORK FOR REOLINK!. We are moderators, we are trying to help others, we are trying to help make these products better, we reach out to support to get the information that should have already been released so people can make a decision if they want to upgrade or not. Calling us out or names DOES NOT HELP as we are only trying to help!
End Rant...

big_ted

@mamymam2013_465350299701478
I have now requested a update/change log for this update and as most of us do, re-requested that the website be updated with the latest version.
I dont normally get any early notice of updates, I only post when I do see them. In the case of this update, it was not until I checked the PC client did I get alerted. I dont check everyday!

big_ted

@swaknight_906877641752711
I have one argus 4 pro doing that, but had only connected it to the hub after the update so wasnt sure.
Raise yours with support, but id say they will say to disconnect and reconnect to the hub. Havent yet tried myself.

tedmanr

@big_ted

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