Downloading high quality ('clear') video from NVR still doesn't work

[Ben L_363180304232580]

Recording high quality video is all well and good, but not much chop if you can't download the resulting recordings.

I've a RLN8-410 (N2MB02), latest firmware (v3.2.0.214_22120247) and it has never been able to download video properly; the best you can reliably do is 2-minute long snippets from the phone app.

I've previously raised a case on this (#799504) in May 2022, but the best Reolink support could offer was "Please do not worry. We will help you solve the problem as soon as possible", which didn't happen.

I'd previously had some success by cutting the recording length to 30 mins, but that doesn't work now
Re: Trouble downloading video from NVR? Change recording length to minimum (30 mins)

Fairly disappointed with this, when I've reported previous issues to Reolink they've actually fixed them within weeks to months. Obviously you get what you pay for.

[joseph_1979]

@ben-l_363180304232580 We will check the ticket and get back to you.