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    Reolink client app won't open on windows 11 laptop with dual graphics

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    • chade1179_638817498423850
      chade1179 last edited by

      I have an asus laptop tufbook 22 model with the dual graphics. The nvidia client app won't start I have tried multiple times to uninstall and reinstall it with no luck. I can see it running in the background when I open task manager but the program doesn't display. The time I had it working previously I installed it and it opened to a black screen. I was able to fix it after I came upon a post on the forum that told me to edit the user settings note pad and turn off hardware acceleration. Since that time it has quit working and I don't know where to go from here. The only thing I can think of is there is some sort of bug making the software incompatible with the laptop this laptop. This laptop has something called a mux chip that bacically decides which gpu to utilize based on the demand. All my other computers are working with the app. My computer skills are intermediate level but I am totally stumped with this one has anyone else experienced this or found a possible solution? If so, please hit me up that would be great.

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        • daservices usa_295488157241547
          daservices usa @chade1179 last edited by

          @chade1179_638817498423850 I realize that this sounds odd, but is there any possibility that the ReoLink Client App is opening on the second video device and that is why it is running but not displaying on the primary screen?
          Try connecting a secondary screen to the other display connection.
          or try the key sequence listed at superuser#com Question # 53585 "how to move windows that open off screen"
          Q:
          "I have a dual monitor setup, and I recently played around with the positioning settings, and some of my single window applications do the favour of preserving where they were last closed, and opening in the same position later. Unfortunately, that now places them out of the viewable area of my screens!
          Is there some way to force a particular window into the viewable area?
          A:
          "Some open programs default to opening up on a secondary or tertiary monitor and are not visible. Hit the "Windows" key with the left arrow, until the window eventually gets back to the main monitor."

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          • joseph chircop_497308027822318
            joseph_chircop Global Moderator @chade1179 last edited by

            @chade1179_638817498423850 This is a common issue among mobile users who switch back and forth between docking stations and or multiple monitors to the single display on their laptop. The programs are remembering the last X - Y coordinates they were opened on when the device was connected to an additional monitor. Those coordinates have not refreshed and as a result, they are opening in a virtual desktop area that is not part of the physical display.

            To overcome this, you have a couple options: right-click + shift the program icon in the taskbar > select Move. Your mouse cursor will now jump to wherever the program is (somewhere off screen). While holding down the left mouse button, move the mouse around until the program comes into the display. Alternatively, you can use the cursor keys to do the same thing. This may take a few tries as you will not know if the mouse has jumped either up-down-left or right.

            The other option is to locate the program settings in the windows registry (most modern programs dont use this type of X-Y positioning). I will use Notepad as an example. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Notepad. You will see several DWORD values that denote the Windows Position (measure by pixel position). These values indicate where notepad was in elation to desktop display when it was closed. To reset, you would simply delete these values and then launch Notepad to bring to the center of the main display.

            Be cautious when editing registry.

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