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Discussion About Products

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user_674239417270288 last edited by

Hi,

I have a number of Reolink cameras, all uploading to my FTP server. I'm having issues with one of them (RCL-520A) hwere it keeps uploading to the server even with no event. I have set sensitivity to 1 (lowest) and even painted the entire detection zone and it still constantly uploads (JPEGS or videos depending on which I choose in the app). I tried rebooting but it didn't help. I have the most recent firmware (v3.0.0.160_21010800). Any thoughts on the issue or fix?

Thanks!

Pete
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Joseph Global Moderator @user_674239417270288 last edited by

@user_674239417270288_674239417270288 That's an old firmware. Email Reolink support and quote your hardware version.

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user_674239417270288 @Joseph last edited by

@joseph-chircop_497308027822318
OK, thanks. I assumed it was the most recent since that is what the app tells me when I try to update it. I will contact support.

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