Argus PT will not connect to router.

[user_675600807841911_675600807841911]

Got two for Christmas....finally got around to them. Unboxed, read directions. Scanned QR on cam. Cam scanned QR on phone. Put in password for router seen by app. Camera will not connect to router after 15 attempts with two routers regardless of proximity. Just will not connect. Attempts to contact Reolink have worked about as well as the router connection. Nothing. Read various FAQs...frequencies not an issue, router speed not an issue...at least as far as I can tell. But...nothing works. I can't be the only purchaser having this issue. Any experience out there to fill in the blanks in what I'm doing?
thx...

[Crimp On_62210811129]

Could you please confirm which of the two Argus PT cameras this is?

1. Agus PT 2K, or
2. Argus PT 2K (2.4GHz and 6GHz)?

What sort of WiFi is installed? Does it have

• The same WiFi "name" (SSID/password) for both 2.4G WiFi and 5G WiFi, or
• Different WiFi SSID/password for 2.4G and 5G WiFi?

[user_675600807841911_675600807841911]

@crimp-on_62210811129
2.4/5ghz
router pw is 12 lower case letters no other characters

[user_675600807841911_675600807841911]

@crimp-on_62210811129
The router is tp-link Archer AX3200

[user_675600807841911_675600807841911]

@crimp-on_62210811129
router id is also 12 lowercase letters with no other characters.. for both 2.4 and 5 ghz channels...