Informing customers about planned maintenance

[joseph_1979]

@Fiona. Yesterday I noticed that at around 15:30 CET all the cameras stopped sending push message notifications but was able to view both live and playback clips without any issue. So my conclusion was either Google's FCM servers or Reolink application servers which receive the alarm from the cameras and push the message notification to the FCM. However, when I arrived home I did some tracing and found out that the client was registering with FCM and forwarded the token to your Appl servers........but client was not receiving the message through FCM.

If the maintenance work is planned then I would suggest you to either send an email to the customers or else to put it on your website. This shall mitigate people from wasting time trying to troubleshoot an issue which is not at their end.

Note also that the token from FCM is no longer being displayed under the SYSTEM menu. Can they fix it up please?