Incomplete video download

[anelson_650167144510283]

NVR RLN8-410
Windows client (most recent version)
Trying to download the full hour of video however in lo-res mode I get the first 37 minutes and in hi-res mode I get the first 43 minutes I need to get an incident to the local police that happened at the 50 minute mark and I can see it in the playback. I just cannot download it. There are no download errors reported. How do I get the missing time at the end of the hour? Thanks.

I have also tried to download via the web interface via Chrome browser and it consistently fails to download. Anything. Period.

[joseph_1979]

@anelson_650167144510283 Check that your NVR is on the latest firmware and ensure that the file has been closed. Did you try to backup the file to the USB? Would you consider to restart the NVR and try again? Maybe the filehandle is still seized by the OS or not properly closed. Try to use the CUT rather than download and try to connect to the same network.

Have you ever reported it to the support? I think I saw this issue somewhere and I thought this has been resolved. I do not know whether this is a firmware or client issue.