Reolink poor service.

[Brett Hyink_464759829713142]

It would seem reolink is having difficulty providing camera viewing features over mobile data to virtually everyone. It sounds like you have a poor app programming team. I would just fire everyone and start fresh. I've enjoyed using reolink over wan for years. Just bought FiOS, played with every router option available and recommended still can only stream video over lan. NOT what I paid for. I'm about to throw it all in the trash and forsake the company. Very disappointed.

[joseph_1979]

@brett-hyink_464759829713142 I have no issue to view my cameras through my 4Gand 5G smartphones. It not only depends on Reolink but there is also the WIFI at home, the copper or fibre path from home to the BB service provider, routing within its IP Core backbone, the interconnect from this ISP to the mobile operator IP backbone, from the mobile operator IP backbone to its Packet core (MME, SGW, PGW), from its Packet core to its Radio network and from the Radio network to your smartphone.

[westwind pavel_602090576867688]

@joseph-chircop_497308027822318 The problem is massive, there are a lot of complaints on Google Play. I also ran into a problem after updating and so far no one has found a solution. Of course, this is a design issue. But you need to respond to problems, we are all glad that your application works. But your customers have a problem.

[joseph_1979]

@westwind-pavel_602090576867688 I am a customer like you. But people tend to point to the camera as the main culprit. As I pointed out in my previous reply there are numerous entities along the path between the camera and the device running the client. I have a number of Reolink WIFI cams/doorbell/floodlight and never had any issue to communicate with the units from both the Android and Windows client (have good WIFI network at home with 1G/300M and good 4G/5G coverage).

Nothing is perfect and of course there is a lot to be done at both camera and application side. It is rather difficult to implement all ideas put forward. Some are really brilliant which being an engineer didnt think of. Usually brilliant ideas come from the least expected. What I wish to see is more diagnostic tools and logs to assist in troubleshooting (especially if the camera is at a remote site). Throwing a number as an error is of no help unless this is well documented and available to customers.

I remember Warren answering a journalist.... it takes 20 years to build a reputation and 5 min to ruin it. If you think about that, you will do things differently.