Keen connecting to cell network, but can't access camera remotely

[nick_472086515912912]

I have a Keen Ranger and also a Go PT at a remote property. Around February or March of this year I lost the ability to remotely view or access the cameras. I don't know if this is due to a software update that locked down the connection. What is strange is that the cameras are still detecting motion and uploading videos to the cloud via the cellular network. I was able to access both cameras today and restarted them, but I still have the same results - they upload videos to the cloud and notify me of motion, but I can't connect to the cameras using my phone app. It doesn't work for remote viewing or for changing camera settings.

Does anyone have any suggestions on how I can fix this?

[Philking_637540975206460]

I have a Keen Ranger and also a Go PT at a remote property. Around February or March of this year I lost the ability to remotely view or access the cameras. I don't know if this is due to a software update that locked down the connection. What is strange is that the cameras are still detecting motion and uploading videos to the cloud via the cellular network. I was able to access both cameras today and restarted them, but I still have the same results - they upload videos to the cloud and notify me of motion, but I can't connect to the cameras using my phone app. It doesn't work for remote viewing or for changing camera settings.

Does anyone have any suggestions on how I can fix this?

Same here I wonder if it has something to do with enabling DDNS.

[joseph_1979]

@philking_637540975206460 Is it possible to check whether the cameras are on 3G (HSPA) or 4G? And at the camera position, can you do a speed test and check the upload speed? The same applies on your smartphone. Can you install the Reolink Windows client and try it too?