[4K Solar +] Security Solutions, We Go Beyond
Product Roadmap: What's Coming Next
How ColorX Technology Turn Night into Day
Reolink App v4.39 Released
Has anyone had issue with E1 Outdoor PoE - Auto Focus. it works 90% of the time, but sometimes will not auto focus. to correct you can manually zoom to get it to auto fucus. this is an issue it does not auto focus and records blurry. ReoLonk support wants to RMA but I feel it's a firmware issue / bug.
@jim_113753456251131 Most probably a firmware issue. You are the first to report this. If you don't want to exchange it then till they release a new firmware I suggest you to schedule a daily reboot at say 01:00 (Windows client).
@joseph_1979 It's not a firmware issue. I have hundreds of these cameras and have already sent 2 back. Getting ready to send back 5 more. The issue is the gears are ABS and very small so the teeth break easily. I took one apart to see what was actually going on with them. IMO they need to use either nylon or brass for the focus gears. ABS/ASA are not sturdy enough to withstand the torque of the stepper given the incredibly small surface area. That being said, overall I love this camera. I have only had 8 out of more than 200 fail which says a lot. I think the last 5 were probably just a bad batch since they were all from the same order. Hopefully, someone from @reolink-com_183670189228215 can tell me if this issue has been corrected in the pro models before I place my next order.
Hi there! Join the Commnunity to get all the latest news, tips and more!