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    8.10.4 playback date

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    • user_694180074676378_694180074676378
      user_694180074676378 last edited by user_694180074676378_694180074676378

      I upgraded to 8.10.4 and on playback I can not get the calendar to pop up to change the date of playback.
      Any suggestions?
      UPDATED:
      I had to install the earlier version support was great but we just couldn't get the new version to run right.
      Here is version 8.8.5
      https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.8.5.exe

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        • joseph_1979
          Joseph Global Moderator @user_694180074676378 last edited by

          @user_694180074676378_694180074676378 It seems an issue specific to your environment. On my 8.10.4 it is working correctly. It's not easy to know why the calendar is not being popped up. Is your java updated? Try to run the client as Administrator. Try to install it again. If still unable to get the calendar then email Reolink support.

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          • user_694180074676378_694180074676378
            user_694180074676378 @Joseph last edited by

            @joseph_1979 Thanks might have to reinstall and try. I don't really like the software to begin with but it is what my customer bought.

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          • reiner_439027391799429
            reiner last edited by

            Ich habe das gleiche Problem mit der Version 8.10.4 neu Installieren und ausführen als Administrator löst das Problem leider nicht.

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              • user_694180074676378_694180074676378
                user_694180074676378 @reiner last edited by


                Ich habe das gleiche Problem mit der Version 8.10.4 neu Installieren und ausführen als Administrator löst das Problem leider nicht.

                Thanks will see what happens when I try to install again

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              • user_694180074676378_694180074676378
                user_694180074676378 last edited by

                I reinstalled and still no luck getting the calendar to pop up on playback to change the date. Installed Java and still nothing. Ran as administrator still nothing.
                Very frustrated and may need to install the earlier version.
                But can not find the earlier version on Reolink site.

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                  • joseph_1979
                    Joseph Global Moderator @user_694180074676378 last edited by

                    @user_694180074676378_694180074676378 Can you tell me which version of Microsoft Visual C++ Redistributable package you have? If not then install this https://aka.ms/vs/17/release/vc_redist.x86.exe and re-run Reolink client again.

                    undefined

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                    • user_694180074676378_694180074676378
                      user_694180074676378 @Joseph last edited by

                      @user_694180074676378_694180074676378 Can you tell me which version of Microsoft Visual C++ Redistributable package you have? If not then install this https://aka.ms/vs/17/release/vc_redist.x86.exe and re-run Reolink client again.

                      undefined

                      I was not sure where to look for it and installed the one you mentioned and it still did not pop up the calendar. For not I will have to do like support suggested and to drag the camera from the left to the center and drag the center back to the camera selected to the left again. But the calendar button needs to be blue to display the calendar when dragging back and forth.

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                    • user_694180074676378_694180074676378
                      user_694180074676378 last edited by user_694180074676378_694180074676378

                      support answered said try to drag the camera to the center screen from the left, then drag it back to where it was in the dropdown on the left for the cameras, that worked, the calendar came up.
                      Make sure the calendar button is blue. If you click on the calendar button it shades to gray, so make sure it is blue before dragging a camera to the center and dragging the center back to the camera area
                      What a pain but for now this may work for you also

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                        • joseph_1979
                          Joseph Global Moderator @user_694180074676378 last edited by

                          @user_694180074676378_694180074676378 Thanks to share the feedback. Indeed it is.

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                        • user_695178772172992_695178772172992
                          user_695178772172992 last edited by

                          I am having the same issue with 8.10.4 ... the calendar will not open to allow me to change the date. I am on Windows 10 Pro with Microsoft Visual C++ 2015-2019 Redistributable (x86) 14.23.27820 and 2015-2019 Redistributable (x64) 14.25.28508. Why does Reolink not inform us about which versions of MS software we need to allow client upgrades to function properly?

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                          • user_694180074676378_694180074676378
                            user_694180074676378 last edited by

                            Support gave a link to older version I tried all their suggestions and even though the calendar worked after dragging a camera to the center then drag the center back to where the camera was, I found after doing that the live view did not display then. So back to 8.8.5 version.
                            Here is the link if you are also unsuccessful with 8.10.4
                            https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.8.5.exe

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                              • dowhuang_491309200240845
                                dowhuang @user_694180074676378 last edited by

                                @user_694180074676378_694180074676378 Same issue to me, Just don't install 8.10.4. Not sure what's new for 8.10.4(?), except the malfunction on calendar! So just keep the 8.8.5

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                              • Jonathan49
                                user_699161836855451 last edited by

                                Hi,
                                yes - I have the same issue on both windows 10 and windows 11.
                                have reverted to 8.8.5 which runs fine.
                                Please can Reolink advise when there will be an update which fixes this issue.

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                                  • Jonathan49
                                    user_699161836855451 @user_699161836855451 last edited by

                                    @jonathan49 Amended user name re prior post

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                                    • joseph_1979
                                      Joseph Global Moderator @user_699161836855451 last edited by

                                      @user_699161836855451_699161836855451 I am running v8.10.4 on both win 10 and 11 and have no issue. It must be the C++/dll library.

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