Trackmix - only one camera lens displays in the apps

[user_694227756134544_694227756134544]

Hi, I recently purchased the Trackmix (PoE) camera and attached it to my Reolink NVR. On setting it up I noted that I only see one channel (lens) not two as expected with the dual lens (wide angle and telephoto). The lenses both appear to work in that I can select wide-angle or tracking views (as either "Clear" or "Fluent"... which have different resolutions, etc....). The firmware used by the apps (desktop and mobile) are up-to-date, as is that of the NVR.... so why can't I see 2 channels?...one for each lens on the camera. Certainly all the reviews I've seen show 2 channels with one for the wide-angle an one for the zoom/tracking. Is there an issue with the firmware for this camera or is the camera potentially faulty??

[Seb_526812765704330]

@user_694227756134544_694227756134544
I haven't tried on mine, but looks like it should be possible
https://support.reolink.com/hc/en-us/articles/16065559790105-How-to-View-the-Dual-Display-of-Reolink-TrackMix-Series-via-Reolink-NVRs-New-UI-/

Only with recent hardware versions/firmware apparently ("New UI")

[Mark_673339216634109]

@seb_526812765704330 this is only for viewing in the NVR. I haven’t found a way to view both cameras in the app when connected to the NVR. It’s a huge flaw in my opinion