Trackmix - only one camera lens displays in the apps

user_694227756134544

Hi, I recently purchased the Trackmix (PoE) camera and attached it to my Reolink NVR. On setting it up I noted that I only see one channel (lens) not two as expected with the dual lens (wide angle and telephoto). The lenses both appear to work in that I can select wide-angle or tracking views (as either "Clear" or "Fluent"... which have different resolutions, etc....). The firmware used by the apps (desktop and mobile) are up-to-date, as is that of the NVR.... so why can't I see 2 channels?...one for each lens on the camera. Certainly all the reviews I've seen show 2 channels with one for the wide-angle an one for the zoom/tracking. Is there an issue with the firmware for this camera or is the camera potentially faulty??