Blue dot under the date has disappeared

[jm_fort_525559425302685]

Hi
can you explain me why there is no longer a blue dot under the date when an event is recorded?
It was very practical. Why did you remove it??

[joseph_1979]

@jm_fort_525559425302685 It is still there as illustrated below. Can you check that you have recordings? I am using v8.10.4.

[jm_fort_525559425302685]

@joseph_1979
Thank you for your answer.
I'm also using 8.10.4, and have almost daily recordings as shown in this screenshot.
Unfortunately no blue dots..
Maybe I need to reinstall the app...

[joseph_1979]

@jm_fort_525559425302685 Issue is in reading the file downloaded from the camera. This works only if you have upgraded from the first 8.10.0. If you have installed v.8.10.4 as your first client or upgraded from .3 then you have such an issue. This has been corrected in the next upgrade.

[jm_fort_525559425302685]

@joseph_1979 Thank you for your answer.
i have restarted the cam, and now i have blue dots

[joseph_1979]

@jm_fort_525559425302685 You're welcome.

[jm_fort_525559425302685]

@joseph_1979 Hello, I installed 8.11.0 , and the blue dots disappeared again...

[joseph_1979]

@jm_fort_525559425302685 Again!!. Do you have video or just audio when you installed 8.11.0? Can you enable/disable HW acceleration first and check again? Maybe you need DirectX9.

[jm_fort_525559425302685]

@jm_fort_525559425302685 Again!!. Do you have video or just audio when you installed 8.11.0? Can you enable/disable HW acceleration first and check again? Maybe you need DirectX9.

Yes, unfortunately "again"
It's really weird.
I have 4 cameras.
2 Argus PT and 2 RLC-410-5MP.
With all cameras, on my iPhone and iPad with the Reolink app there are no problems.
On the other hand, on PC (Win10), the blue dots under the days are only visible on the RLC-410-5MP.
With the Argus PT, no blue dots under the days.
What do you think about that ?

[joseph_1979]

@jm_fort_525559425302685 Directx9 is missing on your machine. You may email Reolink support to provide you a tool to install DirectX9 or you install it by yourself.

[jm_fort_525559425302685]

@joseph_1979
Is it safe to install both DX12 and DX9 on the same computer ?
Is it even possible ?

[joseph_1979]

@jm_fort_525559425302685 Not an issue at all. If you want you can email support and they provide you with a tool.

[jm_fort_525559425302685]

@joseph_1979 I'm happy, with version 8.12.1 of the PC client everything works fine again.
Thank you for your help

[joseph_1979]

@jm_fort_525559425302685 Excellent. Enjoy.