C1-Pro not booting.

[avtsuk_301059846402187]

Hello.Our client has a number of the C1 Pro cameras. reolink have refused to replace these under warranty even though they failed withing a few months of each other and well within the 1 year.

enough about that, the client has pa*sed the box of cameras to us and we're looking at them. We've hooked up to the diagnostics port and can see that during boot, the /etc part*tion is corrupted.

We can replace the nand flash but require a dump of the chip, in every case the config part*tion is in tact so the device identiy , UID etc can be put back.

Has anyone got a dump of the nand or a complete firmware BIN that includes the uboot part*tion too ?

shame a good product is so badly supported here in the UK and the warranty seems to mean nothing.

thanks.

[joseph_1979]

@avtsuk_301059846402187 If they are still under warranty and the fault is a corrupted folder then they should be replaced. Perhaps you pay the shipment. Take it up with the main support center and emailed them at support(at)reolink(dot)com. Replace (at) with @ an (dot) with . as we cannot insert links/emails in this site.

There is no consumer protection in the UK?