Reolink Year in Review 2023
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Reolink App v4.43 Released
The NVR keeps Disconnecting, and the ReoLink Desktop Client has trouble reaching the NVR, remotely.We REALLY NEED SOME HELP HERE to figure out what is going on, as WE'RE LOSING VALUABLE VIDEO FOOTAGE FOR AN UPCOMING COURT CASE.See video of what occurs 90% of the time when we try to download the High-Res, "Clear" video, remotely from the NVR:https://www.dropbox.com/s/gpfnnc1pn7x5j7n/ReoLink%20NVR%20Constant%20Crashing.MOV?dl=0Some backstory:
Here is what we've been experiencing, and can't figure out what is going on:
SEE ATTACHED VIDEO.....this is an EVERY DAY, MULTIPLE-TIMES-A-DAY occurrence.In fact, it does what you see in the video, about 90% of the time.We haven't been able to save very many "Clear" videos AT ALL since we got they system installed 2 weeks ago....a lot of them are getting overwritten before we can save them.We are wasting SO MUCH time just trying to keep the NVR "Connected" and functioning.So, having been given ALL of this information....can someone please explain why the NVR KEEPS, REPEATEDLY going Offline and having to "Reconnect" when we're trying to download "Clear" video?We NEED these videos downloaded and saved for an upcoming court case before they get overwritten by the NVR's HDD, and with the NVR CONSTANTLY Disconnecting, we're losing valuable video, and spending a LOT of wasted time just getting the NVR to stay connected.Please advise us on how to fix this problem, ASAP!Thanks.
@user_709693163278484_709693163278484 Can you install the Reolink windows client v8.11.0 and try again? If you are connected to the same network as the NVR, do you have the same problem? Ensure you have the updated firmware and client. At the same time you can open a ticket with Reolink support.
Downloading highest quality video is a lot of data transfer, something along the way can't handle it. Contact Reolink support for more detailed help. Maybe there is a newer firmware version that works better. I can view/control my NVR through my PC Reolink client app. But I prefer to use a TV monitor plugged into the NVR and a mouse. I have settings controls that way, easy to set up cameras, check the temps of the HDD, etc. Works great. I can download videos from NVR directly to a plugged in usb flash drive. So to preserve those videos you could byp[censored] your router, use monitor/mouse, download the clips from NVR to usb drive, you'd have copies of them. https://support.reolink.com/hc/en-us/articles/360009060694-How-to-Cut-and-Backup-Recordings-on-Reolink-NVRs/
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