RLC820A - reporting a person

[McRae]

Hi team!

two days in a row, my RLC-820A camera keeps reporting a person in the evening.
The day before yesterday and yesterday from about 21:30 (switching to night mode) it constantly shows the movement of a person.
The intensity of the notification is about 2-3 times per minute.
What can I do? Camera reset?
Other cameras show no problems.
well thank you

[joseph_1979]

@mcrae First check that you have the recent firmware. Just visit the Reolink Download Center. If the fw on the site is newer then download it and upgrade the camera. Moreover if you have the alarm delay, add 1 or 2 sec for person. This appears under alarm settings.

[McRae]

@joseph_1979 I have the latest FW on the NVR as well as all the cameras - I'm still watching it.

[joseph_1979]

@mcrae Try to increase the alarm delay for persons to 1 or 2 s. I had an issue on RLC511WA which was triggered by the lantern switching at the main door. I added this delay and no more false triggering. Note that I switch off any motion detection. I just detect persons, vehicles and pets.