Recording stops too early

[user_716881679122603_716881679122603]

Hello, I am now a "proud" Owner of a Reolink E1 pro. So far ok. But when I want to record a moving animal, the recording stops too soon! The object is still in focus, but the exposure is simply ended. Thus, a piece of the image is then missing, although the animal is still on site. The "follow-up time after detecting movement, I set to one minute. I have turned off other optimizations. The sensitivity is 34 (center).

Thanks for hints.

[user_716881679122603_716881679122603]

@user_716881679122603_716881679122603 Update: In fact, only now I realized that a download of the video file is limited to 120s!? Why is that? How to get around this and download the WHOLE video file at once?

[Reolink Lorenz]

@user_716881679122603_716881679122603 Hello bling, thank you for the feedback. We may need further information to locate and fix the issue. Please submit a ticket with the link below and attach some of the video clips to the ticket. Our team will take a further look and get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/