Remote connection Issue

Manuel Nardone

Hello Team,
I have a NVR in My summer House, it is connected to internet but when I try to reach the camera by my mobile app the video doesn’t start immediately, I need to push many times on the Play button.
I have the some issue from all remote clients (PC,Iphone, Ipad).

Apparently the connection is stable.

Is there any check that I can do?

Regards

Cynthia

Hello, sorry about the issue. Could you please submit to support@reolink.com to troubleshoot this issue? Our support team will reply you as soon as possible.

tracyreznik2

I connected the camera and it works well but when I'm outside my home I'm not able to connect with the application of my iphone I see the last image filmed and when I press play it y just a logo that turns but does not connect

Cynthia

It seems the NVR failed to connect the network cause the issue, if you reboot the router this NVR connected and power off the NVR to reboot this NVR, whether it can work or not? if still the same Could you please submit to support@reolink.com to troubleshoot this issue? Our support team will reply you as soon as possible.