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RLC-1212A Not Updating (Failed to Recognize the file Format)

Reolink Client & APP

819

Hamzah last edited by

Hi, this is not my first time upgrading reolink cameras, I have been able to successfully update my other POE cameras but with RLC-1212A when I click update after browsing the file and selecting it, it tells me that it has failed to recognize the file format even though the format is .pak
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Lorenz @Hamzah last edited by

@hamzah_682247424131820 Looking strange...You may submit a ticket here, https://support.reolink.com/hc/en-us/requests/new/, and our team will get back to you very soon.

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