NVR failed firmware - Won't come online again (RLN8‑410)

[nrennie_689581271777802]

I have an RLN8‑410 (N2MB02), and installed the most recent firmware to try and fix an RTSP connectivity issue.

ProductRLN8-410 (NVR)
Hardware VersionN2MB02 or H3MB18
Firmware Versionv3.3.0.226_23031644
Updated DateMar. 28, 2023 Updated

After 90 minutes, the system still claimed to be updating and so after reading some posts, I learned it can get stuck so I refreshed the page. The system is refusing to connect in any way and I'm unable to access the cameras.

Interestingly, the system is running and has an IP on my network so something continued to work.

What can I do to recover my system. Is there a hard factory refresh or some other method I can use to restore the system?

[Reolink Lorenz]

@nrennie_689581271777802 It would be best that you contact support to take a further look.
https://support.reolink.com/hc/en-us/requests/new/