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Camera recording disabled in NVR on its own

Discussion About Products

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jamie last edited by

I have 15 POE cameras (different models) attached to a ReoLink NVR 16 channel, and half of the cameras had recording and alerting disabled. The NVR updates automatically, and I only became aware of the issue after an event occurred at the site. Has anybody else experienced this odd behavior?
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Joseph Global Moderator @jamie last edited by joseph_1979

@jamie_541521883517131 I suggest you to email support to investigate. Please provide the cams models and their hw/fw version together with the NVR fw version. If you have screenshots that would certainly help them.

Indeed after an upgrade the previous configuration should not be changed. In such cases logs definitely help to identify what went wrong.

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