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Reolink App v4.39 Released
Suddenly I cannot access my cloud library on my smartphone. It was there yesterday and now it's gone, yet I can still see it on my PC. What happened?
@mamatracy2004_534297722384587 Idem, Fist Access by phone just now, wants me to buy a new Cloud Plan (non of it free) while a couple of hours ago I accessed on PC without Problem.
@dioclervaux_692411932307595 There is a free plan for 1 camera which has to be renewed occasionally. But there are other methods to store the videos such as NVR and FTP servers.
This is crazy. I've been trying to connect my cameras to the cloud for 2 days. I resubscribed to a free account 2 weeks ago, but was told my account expired this week. I resubscribed again, but found my camera was no longer connected to the cloud. When I could not add a device I reinstalled the app and the cloud option no longer appears (the smart home option remains). I'm about to return a whole lot of product for credit if I don't get an answer.
@tricia-dabrowski_458328200233118 Hello Tricia, to get the cloud option shown in the app, you will need to log into the app with your Reolink cloud account first. Here is a detailed guide for your reference: https://support.reolink.com/hc/en-us/articles/16240477519001-How-to-Log-in-to-Log-out-Reolink-Account-via-Reolink-App/Let me know if you have any questions or need any help.
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