RLC-810A web GUI refuse to connect
-
I have an RLC-810A camera that is just acting plain weird. Sometimes it'll work fine for a few days, then it just stops working, period. It will grab an IP address from my local router; I have it set to give it a specific IP (like 192.168.99.101, for example) based on the camera's MAC address...and I can see in the router that it IS getting that IP on a DHCP lease. But the web GUI doesn't work; I can't open the IP address in any web browser. It just says "This site can't be reached; (IP address) refused to connect." That's the sort of thing you often see when a device with a built-in web server will only respond to https queries, but the http forwarder isn't working. Still, I tried putting "https" and "http" at the beginning of the IP address and no luck. My Reolink RLN8-410 NVR cannot detect the camera either. Doing a hard reset on the camera does not fix the problem, but I can tell the camera HAS been reset because the router now says the device getting the IP address is "Camera" instead of the name I originally gave it. Any ideas to try?
0View 6 replies-
@riprengineer Thank you for the feedback. We may need further information on this issue to get it fixed. Please submit a request with the link below and our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new/ -
@riprengineer Go to Networks/Advanced/server settings. Check that HTTPS is enabled. If you want to use HTTP then enable HTTP too. Refused...means that you are reaching the camera but the service is not enabled.
Another test is to let the router assign the IP through DHCP. Remove any policy associated with its MAC address. -
@joseph_1979 do you mean Network/Advanced/Server Settings in the camera itself? I can't do that. I can't get into the web GUI at all. Even after a hard reset.
FWIW, I did let it do DHCP on its own, no MAC address reservation, at the beginning of this process. That's when I realized I couldn't get in. -
@riprengineer Do you have a POE switch? If so connect the camera to the POE switch and connect the swicth LAN port to the BB router. Use the Reolink client to add it using the UID of the camera. Then check that the HTTPS/HTTP are enabled.
-
@joseph_1979 thanks but I realized why this camera was on the shelf: this was the one that just constantly hard-resets itself every three or four minutes. I tried snipping off the reset button in case it was a physical problem but that didn't help. Into the trash it goes; it's not worth the time to keep fiddling with it.
-
@riprengineer BTW I was using a PoE injector and then connecting it to the local LAN/router. I tried the UID code in the Reolink windows client software and it can't detect it either. Whatever's wrong with this thing, it's fatal.
-
@riprengineer Agree. So you are an engineer too :).
-
@joseph_1979 why indeed I am!
-
