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    Playback on Adroid APP isnt working

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    • timo-hacky_307906218856688
      timo-hacky last edited by

      Hey guys,

      i have some trouble with my Reolink Cameras / Reolink NVR 410E.

      If i try to watch a playback, i just get "Steam is loading" and nothing is happening. After some seconds the play button just shows again.
      It doesnt matter wether i try fluent or high res mode.
      Thested this on two Samsung Smartphones, one Huawai Smartphone and on one Samsung Galaxy Tab 3.

      The Playback is working perfectly fine on two Iphones, my Ipad and on PC with Reaolink Client / Web interface.

      The Firmware on my NVR is up to date.

      Any suggestions how to fix that ?

      best regards

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      • Cynthia_124785627824270
        Cynthia last edited by

        Sorry for the issue.
        Could you please contact our support team by submitting a request for further assistance.
        https://support.reolink.com/hc/en-us/requests/new

        We will try our best to help you solve the problem.

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        • Garage_355723226865831
          Garage last edited by

          Same issue here. won't playback on s10 plus. Kind of pointless when you get a notification and cant play it. Did tech support help?

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          • Garage_355723226865831
            Garage last edited by

            wont play on my s10plus. 511w

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            • Cynthia_124785627824270
              Cynthia last edited by

              Please don't worry. The tech support will try their best to help you solve the problem.

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              • bits_67665092824
                bits last edited by

                I also agree that Reolink playback is broken on my s20.
                Live works ok.

                Saving screenshots of live also fails.

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                • Cynthia_124785627824270
                  Cynthia last edited by

                  Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. Our support will help you solve it.

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                  • dariaamanda769_610618740904624
                    dariaamanda769 last edited by

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