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    Playback on Adroid APP isnt working

    Reolink Client & APP
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    • timo-hacky_307906218856688
      timo-hacky last edited by

      Hey guys,

      i have some trouble with my Reolink Cameras / Reolink NVR 410E.

      If i try to watch a playback, i just get "Steam is loading" and nothing is happening. After some seconds the play button just shows again.
      It doesnt matter wether i try fluent or high res mode.
      Thested this on two Samsung Smartphones, one Huawai Smartphone and on one Samsung Galaxy Tab 3.

      The Playback is working perfectly fine on two Iphones, my Ipad and on PC with Reaolink Client / Web interface.

      The Firmware on my NVR is up to date.

      Any suggestions how to fix that ?

      best regards

      1 Reply Last reply Reply Quote 0
      • Cynthia_124785627824270
        Cynthia last edited by

        Sorry for the issue.
        Could you please contact our support team by submitting a request for further assistance.
        https://support.reolink.com/hc/en-us/requests/new

        We will try our best to help you solve the problem.

        1 Reply Last reply Reply Quote 0
        • selenakale79_332488304365751
          selenakale79 last edited by

          It's informative and helpful, I agree with the author, thanks for sharing. scribble io

          1 Reply Last reply Reply Quote 0
          • Garage_355723226865831
            Garage last edited by

            Same issue here. won't playback on s10 plus. Kind of pointless when you get a notification and cant play it. Did tech support help?

            1 Reply Last reply Reply Quote 0
            • Garage_355723226865831
              Garage last edited by

              wont play on my s10plus. 511w

              1 Reply Last reply Reply Quote 0
              • Cynthia_124785627824270
                Cynthia last edited by

                Please don't worry. The tech support will try their best to help you solve the problem.

                1 Reply Last reply Reply Quote 0
                • bits_67665092824
                  bits last edited by

                  I also agree that Reolink playback is broken on my s20.
                  Live works ok.

                  Saving screenshots of live also fails.

                  1 Reply Last reply Reply Quote 0
                  • Cynthia_124785627824270
                    Cynthia last edited by

                    Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. Our support will help you solve it.

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