CX410 camera won’t detect people only

[Corky_737880191164642]

Recently got the new CX410 camera and I cannot get it to push notify me when detecting people only. I’ve tried different sensitivity settings and nothing works. It only works when any motion is selected but that is no good for me because in this mode it ignores the non-detection mode I created as I don’t want to be notified outside my garden.

any tips or tricks to get the camera to work please. It should work as advertised.

[joseph_1979]

@corky_737880191164642 disable any motion and select only person under push notification.

https://support.reolink.com/hc/en-us/articles/360004189214-How-to-Enable-Push-Notifications-on-iOS-and-Android-Phones/

[Corky_737880191164642]

@joseph_1979

hi thanks for coming to me, yes that is how’s it’s set up, I was only saying when any motion is set then it works but detects everything including outside the garden.

[joseph_1979]

@corky_737880191164642 I don't have this particular model. But I have a number of models. For eg in Trackmix I disabled the any motion and activated person, vehicle and pet and did include a non-detection zone. It works perfect. Similarly for RLC-511WA and E1 OD Pro. I do not use any motion on any of the cameras.

[Corky_737880191164642]

@joseph_1979

hi ok thanks, I found out that the auto update does not work and there was a newer firmware out so I manually updated it and now it works fine. Like you I don’t want to use the any motion option either.

Just wish we could have a quick arm or disarm option, I know it has scenes but this only lets you enable or disable notifications, I want a home mode that notifies and records during the night only, and an away mode that notifies all the time, so both day and night.

[joseph_1979]

@corky_737880191164642 submit your request to Reolink support. That's what I normally. Maybe one day we see it implemented.

[Corky_737880191164642]

@joseph_1979

Thanks