Cannot log in using Mac client app

dropzone2pleaseben

I recently bought a Reolink Video Doorbell WiFi (which I'm loving -- it's such an upgrade from my crappy RCA doorbell!). It's working great and I have the iOS app connecting fine, I can log in using a web browser, and I've got it set up with my Synology Surveillance Station software and Homebridge (for getting it into Apple Home app).

What I can't do is sign in using the Reolink macOS client app. I downloaded it from the app store, it immediately recognized my camera and showed it in the list, but login fails. The only thing I can think is that I'm not using the default "admin" user account, I created a different admin user account and a non-admin account (for use with Homebridge on my Synology NAS). No matter what account I try, I can't log into the camera from the app.

Is this camera not supported?