problem with PC client version 7.1.2.40

Anyone else having a screen cutoff issue with the latest client software version 7.1.2.40? I am running Windows 10 64-bit and the right and bottom side of the client SW is cutoff so I don't have access to the tools and can't even close the program (have to use task manager and end process to close). I had to go back to an earlier version because of this issue.

Cutoff with native resolution of 1920x1080.

Works with 1366x768.

Hi, we found this problem and try to fix it now. Also it seems only on the Acer laptop.

DWW1505

Any update or work-around for this problem?

Same problem. Lenovo 460S, screen resolution 2560x1440. Also, other general buginess, client crashes when trying to change stream from auto to clear.

sevans11

Same problem with v7.1.2.40 and v7.1.2.43 on Windows 8.1 1920x1080 system. Fullscreen with the client is unusable due to it being mostly cutoff. I'll continue to use v7.1.2.36 and hope the next version will address this issue.

edit: Problem is on a 64-bit desktop system.

Hi all

Thank you for your feedback.

2 possible solutions you may need to try:

1, Adjust PC resolution.

2, Double click the top center of Reolink Client to auto adjust it.

If problem continues, please kindly feedback and allow us some time to collect information and work on it. Any update, we will inform you as soon as possible.

center-window.jpg

DWW1505

The problem remains with v7.1.2.44 on an Acer R5-471T-52EE. No other PCs, a mix of video cards, on site have demonstrated this problem. Client version v7.1.2.36 does not have this problem on the Acer. The screen resolution of the Acer is fixed at 1920x1080.

Hi all

Thank you for your feedback.
Since we have tested new Windows Reolink Client V7.1.2.44 on our side but did not see the same problem, so may I ask if you can provide as much information below as possible so we can better assist you to solve this problem?
1, your PC properties (you can attach a screenshot of "PC properties" page to show us)
2, did you try the solutions we mentioned in this post (#12242) earlier? how did it work?
3, did you try with other PC(s) and how did it work? (please try with different PC to see how does it work if possible)
4, did older client version works? as @DWW1505 mentioned V7.1.2.36 works fine.

You may reply us here or send us by email to support@reolink.com .We appreciate it very much for any feedback and information from you.

I have this problem as well. Nvidia 1070 with latest drivers. 7.1.2.44 and most recent firmware using a 410 and a 411.

Willie
Screenshot-3.png

rhvh2000

Same problem on HP Spectre x360 at native 1920x1080 resolution

DWW1505

This thread, https://reolink.com/topic/win-10-display/, in general discussion fixed my problem.