Reolink Client accessed remotely using Remote Desktop and other issues.
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I am running Reolink Client Software on a computer on a remote site under Windows 10-64 bit. I am accessing the computer using the standard Windows Remote Desktop utility (my remote IP address is fixed). I have two Reolink RLC-423 PTZ cameras.
- My main problem is that Reolink Client Software crashes often, generally within a few days or even hours, even when not being disturbed. While trying to control the cameras a crash happens quite often. It also occurs when controlling the remote computer on-site. This has occurred with several versions of Reolink Client software. I am currently running version V7.1.2.40, which I believe is the latest version. I wonder whether this happens only to me. I also updated the firmware inside the cameras.
- I really have a problem with Windows 10. Whenever Microsoft pushes an update and restarts my computer, I have to manually restart Reolink Client software after I discover this. This makes a PC running Windows unacceptable. I am looking for a Linux type of NVR that I can also use for my non-Reolink cameras.
- A fundamental problem is avoiding false alarms. In my experience this is virtually impossible when relying on video alarm detection. I have trees affected by wind and sun changing the video, crows flying by (it seems they like the fence that I have!) and now during the autumn season spiders that create webs around the camera. I am experimenting with regular motion detectors to create alarms. Of course, for this to be recorded you need a logical input. I am sure that there are folks with experience on this. Therefore I have decided (as long as the software does not crash) to save a picture every 5 seconds or so on a 4TeraByte USB drive.
- I do not know whether this issue has been resolved (I have communicated with the Reolink support folks who have been very responsive – however implementation of suggestions has been lacking) a good manual description of all functions has not been published to my knowledge. When a new version of Reolink Client software comes out, the description of bug fixes and enhancements is rather minimal to non-existent.
Is my experience uncommon?
Henri. -
- Sounds like they aren't handling loss of device very well. You could run a program that monitors the process and restarts it if it crashes.
- Similarly to 1, it is pretty easy to get an app to automatically start when Windows boots. While Windows 10 isn't the most ideal for a server, occasionally restarting a system can keep it in good health. My experience with Windows has taught me that it isn't supposed to be run for months on end.
- I really would like a solution for this! I want to buy a third party PIR motion detector, but I'm not sure how to hook it up to record. My email alerts are useless if rain fall sets it off.
- Minimal bug fix list is what you get most of the time in the consumer electronics world.
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Currently, PIR is available on our ADK8-20B4/10B4.
We also planning to release a PIR camera in 2017. Please keep an eye on our website: https://reolink.com if interested.